Shipping, Cancellation & Return Policy

At BitsZol, we aim to provide a fast, reliable, and friendly delivery experience for all your daily essentials. Please review the following policies carefully:

Shipping Policy

• Delivery Coverage: We currently deliver to select localities within our service zones. Availability is shown at checkout after entering your address.
• Delivery Timeframe: Most orders are delivered within 30–60 minutes of order confirmation, depending on traffic, item availability, and order size.
• Delivery Charges:
  • Free delivery on your first 2 orders.
  • Subsequent orders may incur delivery fees based on value and distance. Exact charges are shown at checkout.
• Delivery Hours: We operate 7 days a week, from 8:00 AM to 9:00 PM.
• Missed Delivery: If the customer is unavailable, we’ll attempt contact. After 2 failed delivery attempts, the order may be cancelled and marked as failed.

Shipping Timeline (Processing Time)

• All express grocery orders placed during working hours (8:00 AM to 9:00 PM) are processed immediately and delivered within 30 minutes.
• Orders placed outside working hours will be processed the next day starting from 8:00 AM.
• For courier-based items (e.g., speciality or regional products), shipping may take 2–4 business days depending on the delivery address.
• Slot-based delivery orders are fulfilled in the selected delivery window.

Order Cancellation Policy

• Before Dispatch: Orders can be cancelled from your account dashboard before dispatch.
• After Dispatch: Once the order is out for delivery, cancellation is not accepted. However, you may refuse any damaged or incorrect items at the time of delivery.
• Refunds: For prepaid orders, refunds will be processed within 2–5 business days to your original payment method.

Return & Replacement Policy

We accept return/replacement requests only in the following cases:

• Wrong item delivered
• Item is damaged, expired, or missing

Please report any issues within 4 hours of delivery through one of the following:

• In-app support system
• Call or WhatsApp:
  +91 9497335865
  +91 94 9733 5865

We’ll resolve the issue via refund, credit, or replacement depending on the case.

Items Not Eligible for Return

• Fresh fruits & vegetables, dairy, frozen goods, meat, and bakery items (unless spoiled/damaged)
• Items that are opened, used, or tampered with post-delivery
• Complaints made after 4 hours from delivery

Need Help?

If you have questions about your order, delivery, or support, please contact us via the BitsZol support section or reach us at the numbers above. We’re here to help!

Thank you for shopping with BitsZol – Local delivery, lightning fast.